Refund / Return Policy

Refund / Return Policy

Return & Refund Policy

We want you to enjoy every cup of coffee you receive from us. Because our coffee is freshly roasted and packaged specifically for your order, we have specific guidelines regarding returns, refunds, and damaged products.

Perishable Products

Coffee and other consumable food products are generally not eligible for return once they have been shipped or opened due to food safety and freshness standards.

For this reason, we cannot accept returns for products simply because you have changed your mind or no longer want the item after it has been shipped.

Damaged or Incorrect Orders

If your order arrives damaged, defective, incorrect, or otherwise unusable, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • A description of the problem

  • Clear photos of the damaged or incorrect product

  • Photos of the packaging, if applicable

After reviewing the issue, we may provide a replacement, resend the affected product, or issue a refund, depending on the circumstances.

Refunds

If your refund request is approved, the applicable refund will be processed to your original payment method. Processing times may vary depending on your payment provider or financial institution.

We will notify you once your refund has been approved and processed.

Change-of-Mind Returns

Due to the perishable nature of freshly roasted coffee, we generally do not accept returns or refunds for change-of-mind purchases after an order has been shipped.

Please review your order carefully before completing your purchase.

Dripshipper 14-Day Money-Back Guarantee

Our coffee store operates using Dripshipper's platform and fulfillment services. Dripshipper offers a 14-day money-back guarantee for new platform users.

This guarantee applies to the Dripshipper platform/service and is separate from the return and refund policy for coffee purchased by our retail customers.

Return and refund policies for end-customers are managed individually by each merchant/store. Therefore, purchases made through our website are subject to the return and refund terms outlined in this policy.

Order Issues

If you believe there is an issue with your order, please contact our customer support team promptly. We will review each case individually and work to find an appropriate resolution.

Service Satisfaction

We are committed to providing quality products and reliable service. If you are not satisfied with your experience, please contact us so we can understand the issue and assist you.